The approvals page
When a client signs in, DemandBird takes them straight to /approvals and keeps them there. The page has two parts:
- Waiting on you — every post where they've been added as a reviewer, newest activity first, with the full post preview and its comment thread.
- Coming up — the upcoming scheduled posts for their workspace, so they can see what's queued without asking. This section is on by default for clients and can be turned off per person.
They only ever see posts they were asked to review, plus that upcoming list. Another client's work is not visible to them, and neither is anything nobody sent them.
What a client can do
| Action | What happens |
|---|---|
| Approve | Marks their review complete. Once every required reviewer has approved, the post is free to publish. |
| Send back | Returns the post to the team with a note explaining what to change. |
| Comment | Leaves a comment on the post thread — useful for “approved, but shorten the hook”. |
| See the history | Reads the revision history of a post they're reviewing, so an edit made after their last look is visible. |
Why their approval matters
Clients are set up as required approvers by default. A post with their review still pending will not publish, even if its scheduled time arrives — it waits. That's the behaviour most agencies want from a client seat, and it's the one difference between a client and any other reviewer, who is optional unless marked required per post.
What they can't reach
Anything outside approvals bounces back to the approvals page. In practice a client seat cannot:
- Open the composer, or create or edit posts (unless you grant it — see below)
- Publish, schedule, or delete anything
- Connect or disconnect channels
- See analytics, the LinkedIn dashboard, or the social inbox — though an admin can grant a client access to reports
- See other members' posts
- Create or manage workspaces, invite people, or touch billing
What they can reach besides approvals is their own account settings — name, password, notification preferences — and, if you've given them a client seat on more than one workspace, the workspace switcher.
Letting a client edit
Some clients would rather fix a typo than send a post back for it. On the Agency plan you can grant one client the Create & edit posts capability (Permissions & overrides). An “Edit post” link then appears on the posts they review, and the composer opens for those posts only. Everything else about the seat stays locked down.
Setting one up
- Invite them as a ClientSettings → Team Members → invite, with the role set to Client. If you run several clients, give them the client role in that workspace only.
- Add them as a reviewer on a postFrom the draft's Reviews panel. See Approvals.
- They get an emailWith a preview and a link. Signing in lands them on the approvals page with your post at the top.