What counts
One connected social channel is one unique handle you have authorised DemandBird to publish to or read analytics from.
Counted, one each:
- A LinkedIn personal profile
- A LinkedIn Company Page — each page is its own channel, even if one login manages several
- An X/Twitter profile
- An Instagram account
- A Facebook Page
- A Threads account
- A Bluesky account
- A Mastodon account
- A Substack publication
- A YouTube channel
What does not count
None of these add to the number your bill is based on:
- Team members. Free on every paid plan, up to the plan's cap.
- Workspaces. Free, and unlimited on Business and Agency.
- Client seats and review-only seats. They are team members.
- API tokens and MCP clients. However many you create.
- Your linked phone number for SMS or WhatsApp.
- Reconnecting a channel you already had. Re-authorising after a token expiry is the same channel, not a new one.
How many you get
| Plan | Monthly | Annual (per month) | Channels included | Of those, X/Twitter | Max channels |
|---|---|---|---|---|---|
| Pro | $29 | $21.75 | 5 | 1 | 5 |
| Business | $49 | $36.75 | 10 | 3 | Unlimited |
| Agency | $149 | $111.75 | 20 | 5 | Unlimited |
The X/Twitter column is a sub-limit, not a separate allowance. On Pro, 5 channels including at most 1 X/Twitter means: five channels total, and no more than one of them may be X/Twitter. X/Twitter costs us materially more to support per channel, which is why it is metered separately. See Add-ons for the rates past those numbers.
What happens at the cap
Pro is a hard cap at 5. Connecting a sixth channel is refused rather than billed. If you need more, move to Business.
Business and Agency have no ceiling. Connecting a channel past the included block adds it to your subscription at the per-channel rate, prorated for the remainder of the current period. You are told the price before the connection is confirmed.
Disconnecting a channel removes the charge from the next period.
Which workspace a channel lands in
On an account with more than one workspace, a newly connected channel belongs to the workspace you were in when you started the connect flow. It counts once against the account, not once per workspace.
A channel can only live in one workspace at a time. Re-authorising it from a different workspace moves it rather than duplicating it, and DemandBird asks you to confirm that move before doing it — so a mis-clicked reconnect cannot silently relocate a client's channel.
Counting is per account, not per workspace
An agency on one bill has one pool of channels across every client workspace. There are no per-workspace allowances to shuffle between, and no workspace can exhaust another's budget, because there is only the one.
The same is true of AI usage: the monthly caps are per account.
Seeing your current count
Settings → Billing shows the channels currently counted, split by type, with the rate applied to each. Settings → Connections is the list itself, including any channel whose authorisation has expired.
An expired channel still counts. It has not been disconnected — it needs re-authorising, and DemandBird keeps its history and its schedule waiting. Disconnect it if you genuinely want to stop paying for it.